What happens
when I get a sale?
When you have a sale, we will contact you and let you know what the
file requirements are from the client.
At this time you can accept or pass on the purchase request.
If you accept, it’s on you to provide the client with what they are
asking for which in most cases these days is vector format of the art and (most
of the time) in repeat.
From now on, if a
client rejects your art because it’s not in layers / PSD or vector / Ai or the
repeat is messy – the art will go directly to our KD expert(s).
We have three
trusted souls on “call” and depending on the time of day – we can always reach
one within minutes to do the work.
Therefore, the client does not need to wait for “repairs”.
No second chances
(sorry – I know I sound mean) for making edits at this point. So, we beg you to look your production file
over closely before shuffling it to me and/or Chanta.
The KD file
expert(s) we retain, will “repair” your
art for a reasonable amount which will be deducted from your portion of the
sale proceeds. (Usually the range is
$5.00 - $50.00 for a total re-draw/repeat work).
In the past, KD has
secretly just picked up the fees or split them with the designer. But, it seems to work better if there is a
penalty for sending us “faulty” production files.
Once the expert has
repaired your file – we will send that file back to you so you may diagnose
what went astray and hopefully learn from the experience. Sorry, there is not time for us to also tutor
you.
Please Google or
learn from an expert as able.
One thing – if you
are not fluent in Illustrator, simply tell us – but please don’t just go in and
save a tiff as an Ai file – that does not work.
If we know ahead that the art is not in the right requirement, we can
immediately work on it for you.
Please realize that
faulty files reflect on KD poorly and we are working towards being the TOP
Design House in all facets of what we do.
Depth and Quality of Art, Very timely client services and experts on
demand….24/7 for whatever the client may need of us.
